If it isn't visible, you may have a problem in your integration settings.Įnsure the rest of the relevant details are filled in Click on "Get Access Token".Ī pop up will show, log in to your account or click on your account if already logged in. Select Google from the provider dropdown.Change the Authentication dropdown to "OAuth".If configuring for a brand, go to Settings -> General -> Brands, click on your brand and then the Email tab. Go to Settings and click on the Email tab. Go to Settings -> Tickets -> Departments, click an existing department or create new department. Ensure the Google integration is set up as listed in Integration Settings.To use Google as an OAuth authentication provider, follow the below steps. Google OAuth for Department Email Accounts (IMAP) and SMTP It should now be successfully configured, we recommend to try the login as a test user to verify it works. If you have multiple brands, you will have the option to enable or disable for each brand. Press the toggle to enable the social login.If the option is not there, please ensure you have completed the above set-up of the integration correctly. Go to Settings -> Users -> Social Login, and click "Manage" on the right of the Google box.To enable the Google login option for your users, follow the steps below. Set a name for the client and add the authorised redirect URI from SupportPal, then click "Create".Ī pop up will show your client ID and secret that need to be entered on the SupportPal screen and click "Save". This page will show you the authorised redirect URI needed. In SupportPal, click on "Settings" under Google on the third-party integrations page. On the summary page, click "Credentials" in the sidebar.Ĭlick "Create Credentials" and then "OAuth client ID". There is no need to add any scopes or the optional information, click "Save and Continue" twice. Make sure to set the authorised domain to the base domain or subdomain where the help desk will be hosted. Wait for the page to reload and then click "OAuth consent screen".Ĭhoose "External" for the user type and click "Create".įill out the form with the information of your organisation. The project will be created in the background, it may take a few minutes. Visit the Google Cloud Platform website - and sign in to your Google account.Ĭlick on the project selector and then click on "New Project".Įnter a name for the project and click "Create".To set up Google, you will need to set up a Google project, follow the steps below. The integration can be deactivated by following the above process, but using the "Deactivate" link instead. The page will reload confirming the integration has been activated.Find the Google integration and click the "Activate" link located on the left of the table.Visit Settings -> General -> Third-Party Integrations.
The Google integration is disabled by default and needs to be activated before use. To set up Google, you must have a Google account.
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